Reply from HerSecret.fi:
Thank you very much for your feedback! Lace is a very delicate material, with which we recommend special care to keep the product good for as long as possible. Lace is easily damaged, for example, if it gets caught in rings or other jewelry. For products containing lace, we recommend hand washing without rings. <br />
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However, have you contacted our customer service with a picture so we can determine if there has been a manufacturing defect in the product? I am very sorry if you have received a defective product!