HerSecret.fi response to the estimate:
Thank you very much for your feedback! Too bad to hear that the zipper looked so hefty. Did you try to make the zipper work properly when the dress was not on? I am very sorry if the zipper is broken. If the zipper does not work properly when the dress is not on, the zipper is defective. <br />
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However, the hidden zippers of the dresses are always as inconspicuous and small in size as possible, ie if the zipper works without wearing a dress, unfortunately switching to another same dress will not help. <br />
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So was the dress the right size though or would you like to try a bigger size? Switching to another size or a completely different product is completely free! The dress also has a normal 14 day return policy. :)